FAQ

Shipping & Delivery

  • How long does shipping take? - We usually process your order within one business day. Standard shipping within Germany takes approximately 2-3 business days. As soon as your package is on its way, you will receive an email with tracking information.
  • What are the shipping costs? - For standard shipping within Germany, we charge €4.90. For orders over €100, we cover the shipping costs for you.
  • Do you also ship internationally? - Yes, we currently also ship to Belgium, Croatia, Netherlands, Slovenia, Czech Republic, and Hungary. For this, we charge €9.90 shipping costs per order. For orders over €100, we cover the shipping costs for you.

Returns & Exchanges

  • How can I return an item? - If an item does not fit or meet your expectations, you can return it to us within 14 days of receipt. Please briefly register your return at info@alian-outdoor-stuff.com or use our sample withdrawal form. Alternatively, click on "Cancel contract" in the footer and fill out the form.
  • Who bears the costs for the return? - To minimize our environmental impact from unnecessary returns, you bear the direct costs for the return shipping.
  • Can I exchange an item? - A direct exchange is unfortunately not possible due to system-related reasons. Please send the unsuitable item back to us as a normal return and simply reorder the desired size in the shop.

Payment Options

  • What payment methods do you offer? - We offer a variety of secure payment options. You can conveniently pay with PayPal, Klarna, credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, or Shop Pay.
  • Is the payment process secure? - Yes, absolutely. Our shop uses secure SSL encryption, so your data is optimally protected during checkout.

Products & Nature

  • How do I best care for my outdoor items? - Many products have a sewn-in care label. Generally, we recommend washing special functional clothing only with outdoor detergent and avoiding fabric softener to maintain breathability and water-repellent properties.
  • Where can I find information about sizes? - On the respective product pages, you will find a detailed size chart that will help you find exactly the right fit for your next adventure.